Privacy Policy Melbourne
Last updated: 26 August 2026
Margaret & Claire Melbourne operates this website and online store, including the information, products, features and services made available through it.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, place an order, contact us or otherwise use our services.
Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood how your personal information is handled as described below.
Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
This may include:
- Contact information, such as your name, email address, telephone number, billing address and shipping address.
- Order information, including products viewed, added to your cart or purchased, as well as returns, refunds or cancellations.
- Payment information, such as payment method, transaction details and payment confirmation. Payment information may also be processed directly by our payment providers.
- Account information, if you create an account with us.
- Communications, including information you provide when contacting our customer service team.
- Device and technical information, such as your IP address, browser, device type and network connection.
- Website usage information, including how you browse and interact with our website.
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, subscribe to our newsletter or contact us.
- Automatically when you use our website, including through cookies and similar technologies.
- From service providers and partners that help us operate our website and provide our services.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders.
- Process payments.
- Arrange shipping and delivery.
- Process returns, refunds and exchanges.
- Provide customer service.
- Maintain and improve our website and services.
- Remember your preferences and improve your shopping experience.
- Detect and prevent fraud or other unauthorised activity.
- Send marketing communications where permitted.
- Show relevant advertising.
- Comply with legal and regulatory requirements.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that can help us:
- Keep the website functioning correctly.
- Remember your preferences and shopping cart.
- Understand how visitors use our website.
- Improve our website and services.
- Measure advertising performance and provide relevant advertising.
Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes.
You can manage cookies through your browser settings and, where available, through the cookie settings on our website. Disabling certain cookies may affect the functionality of the website.
Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:
- New arrivals
- Special offers
- Promotions
- Other Margaret & Claire Melbourne news
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
You may still receive non-promotional communications relating to your orders, account or customer service requests.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment providers
- Shipping and fulfilment partners
- Customer service providers
- IT and hosting providers
- Analytics providers
- Marketing and advertising partners
- Ecommerce service providers
We may also disclose information where required by law, to protect our legal rights or in connection with a business transaction.
Payment Processing
Payments are processed using secure third-party payment providers.
Depending on the payment method selected, information necessary to process your payment may be shared with the relevant provider.
We do not require you to send sensitive payment information to us by email.
Shipping and Order Fulfilment
In order to deliver your order, relevant personal information such as your name, shipping address and contact details may be shared with shipping carriers, fulfilment partners and other service providers involved in processing and delivering your order.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Our website uses secure technology, including encrypted connections, when information is transmitted through the website.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining orders.
- Providing customer service.
- Complying with legal or accounting obligations.
- Resolving disputes.
- Protecting our legal rights.
When information is no longer required, it may be deleted or anonymised where appropriate.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain uses of your information.
- Request a copy of certain information.
- Unsubscribe from marketing communications.
These rights may be subject to exceptions or limitations under applicable law.
To make a request regarding your personal information, please contact us using the details below.
International Processing
Some of our service providers may process personal information outside the country in which you live.
As a result, your information may be subject to the laws of the countries in which those providers operate.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.
Any updated version will be published on this page and the Last updated date will be changed accordingly.
Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled or would like to make a privacy-related request, please contact us at:
Margaret & Claire Melbourne
Email: info@margaret-claire.com