Return Policy Melbourne
Returns
Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer.
Can I return my order?
Yes. If you are not completely satisfied with your purchase, you may return your order within 30 days of receiving it.
To be eligible for a return, the following conditions must be met:
- Items must be returned in their original packaging, including all parts and accessories.
- Items must be clean, unworn and in their original condition.
- Items must not show signs of damage caused by improper handling.
- Any damaged or defective items must be reported as soon as possible after receiving the order.
- Return shipping costs are paid by the customer.
- Once received, returns are processed within 7 business days.
Margaret & Claire Melbourne reserves the right to refuse returned items that appear worn, used, damaged or are not returned in their original condition.
How do I return my order?
To request a return, please contact us at:
info@margaret-claire.com
Please include:
- Your order number
- Reason for the return
- A photo of the item if it is damaged or defective
- Your full name
- Your address
Once your return request has been reviewed, we will provide you with the correct return instructions and return address.
Please do not send your return to the original sender's address. Returns sent without contacting us first may not be accepted.
Return shipping costs are the responsibility of the customer.
Cancellations
Orders are processed as quickly as possible after being placed.
If you would like to cancel your order, please contact us at info@margaret-claire.com as soon as possible.
If your order has already been processed or shipped, cancellation is no longer possible. In this case, please wait until you receive your order and then request a return.
Orders already in transit
Once an order has been shipped, we are unable to interrupt the delivery process.
If you no longer wish to keep your order, please wait until it has been delivered and then contact us to arrange a return.
When returning your order, we strongly recommend using a shipping service with tracking.
Refunds
Once your return has been received and inspected, we will notify you.
If your return is approved, your refund will be issued to the original payment method.
Please allow up to 14 days after we receive your return for your refund to be processed.
Original shipping costs, if applicable, are non-refundable.
You will not be charged any additional administration fees for processing your refund.
Damaged or incorrect items
If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@margaret-claire.com.
Please include your order number and clear photos of the item.
If the mistake is ours, we will provide further instructions and arrange an appropriate solution.
Return shipping
All approved returns must be sent to the return address provided by our customer service team.
The customer is responsible for the cost of returning an item unless the item was damaged, defective or incorrectly supplied by us.
We recommend returning your parcel with tracking, as we cannot confirm receipt of parcels that do not reach our return facility.
Contact
If you have any questions about a return or refund, please contact us:
info@margaret-claire.com